Controversy over the Drinking Age - 958 Words

For decades now, the issue of what age should be considered the proper age to drink alcohol has been intensely debated. Since the 1980s, the nationwide legal drinking age has been 21 and older for the United States. However, this age limit imposed on the consumption of alcohol was controversial then, and it continues to be so today. In 2008, John McCardell, leader of Choose Responsibility and former president of Middlebury College, joined a campaign known as the Amethyst Initiative, which proposed lowering the drinking age to an unspecified number (Amethyst Initiative). In conjunction with this initiative, McCardell wrote an article entitled â€Å"Rethinking the drinking age of 21†. On the other hand, an article in the Chicago Tribune called†¦show more content†¦Yet the Chicago Tribune challenges McCardell’s belief that lowering the drinking age will result in safer drinking. The Chicago Tribune states, â€Å"legalizing something generally invites more indulge nce, not less.† It is the belief of the Chicago Tribune that taking part in a greater consumption of alcohol can hardly be safe. The Chicago Tribune reinforces this belief with a statistic, stating that â€Å"when states lowered their drinking ages in the 1970s, alcohol-related crashes involving teens rose.† For this reason, the Chicago Tribune disagrees with the claim that a lower drinking age will result in safer drinking. Although McCardell and the Chicago Tribune seem to be at irreconcilable odds on the matter, both appear to share a common value: the safety of individuals. For instance, McCardell argues that statistics do not really prove why the legal drinking age of 21 results in greater safety for everyone, and he worries about the repercussions that the drinking age has had on the safety of college students. Meanwhile, the Chicago Tribune uses statistics to express its belief that the drinking age of 21 is safer than that of a lower drinking age, and that lower ing the drinking age will only cause more harm to individuals, not result in their safety. Both essays are primarily concerned with which drinking age will lead to the optimal safety of the individual. Perhaps this common ground can lead to a compromise within the debate concerning the legal drinking age.Show MoreRelatedLowering The Legal Drinking Age857 Words   |  4 PagesAs we know, the United States has the highest drinking age in the world. By 1988 the entire U.S had adopted the Federal Uniform Drinking Age Act, which set the drinking age to twenty-one. However, in 1920 the United States banned the sale, production, importation, and transportation of alcohol. This era known as the Prohibition sparked the popularity of hidden underground bars and events. The Prohibition Era is a prime example of how people did anything to intake alcohol and eventually this ledRead MoreEssay about Drinking Age Controversy1076 Words   |  5 PagesDrinking Age Controversy In the United States, a citizen is considered an â€Å"adult† at the age of 18, and with that new title comes many responsibilities, such as the right to vote and to join the army. However, the legal drinking age in America is twenty-one. This issue has been a major controversy for some time now that faces both national and state governments. Should the drinking age be lowered to the age when legally a person becomes an adult and assumes all other adult responsibilities,Read MoreControversial Analysis: Drinking Age1278 Words   |  6 PagesEnglish 102 The Drinking Age and Young Adults. Because underage drinking is a major problem for young adults, the drinking age has become a very controversial issue. In the 1990s, the drinking age was 18, but it was changed to 21 in 1984. The Federal Government informed states to choose between raising the drinking age to 21 or foregoing highway funding. This decision obviously affected 18 to 20 year olds who could no longer buy alcoholic beverages. As in every controversy, there are supportersRead MoreThe Problems Associated with Underage Drinking Essay1137 Words   |  5 Pagesability to seen more grown up can intensify drinking at a younger age. Consequently, as alcohol is seen as the â€Å"Forbidden Fruit,† it encourages the want to drink for people under the age of twenty-one. The use of alcohol by adolescents is widely viewed as disobedience in American society. Although, alcohol use is technically illegal until the age of twenty-one (in 19 states the consumption of alcohol in not specifically illegal for people under the age of twenty-one), there is still an excessiveRead MoreLegal Drinking Age : Should It Be Altered?1408 Words   |  6 Pages Legal Drinking Age: Should It Be Altered? The legal drinking age has been an ongoing controversy for decades, consisting of people who are for lowering, raising, or keeping the age with multiple reasons behind each side. It is commonly known that consuming alcohol can have life-threatening effects on the human body, but these effects can be much harsher at a younger age. Reducing the age for eighteen year olds may result in senseless acts from the drug. Statistics prove that maintainingRead MoreSociety s Attitude Towards The Drinking Age1294 Words   |  6 Pages Society’s attitude towards the drinking age has been a major controversy in the United States. The attitudes regarding the drinking age have been based off statistics and society’s varying opinion. Alcohol is a toxic depressant that has a damaging effect on the human body. As a result, to prevent excessive alcoholic consumption, the ratification of the 18th amendment took place from 1919 to 1939. This established the Prohibition Act, which banned the transportation, manufacturing and selling ofRead MoreThe Minimum Drinking Age Act1692 Words   |  7 PagesMinimum Drinking Age Act. This act stated that all states must raise their minimum drinking age to 21. Individuals under the age of 21 would now be prohibited from purchasing or being in public possession of any alcoholic beverage. Though not every state was keen on this idea, they all jumped to raise the minimum drinking age due to the government threat that they would lose up to 10% of their federal highway funding if they ignored the request. However, since the National Minimum Drinking Age Act wasRead MoreDo not Lower the Legal Drinking Age825 Words   |  3 Pagesdrink. Today’s controversy is a lot less infringing on personal rights. It’s regarding whether the legal drinking age should be lowered from twenty-one to eighteen. This has been a huge controversy geared exclusively towards college students due to the fact that alcohol consumption at universities is the definitive part of campus life even though the greater part of students are not legally permitted to drink. It is apparent that through the regularity and risks of binge drinking across universitiesRead MoreEssay about Keeping the Drinking Age at 211662 Words   |  7 PagesWhen it comes to the subject of drinking and teenagers, what is the first thing that comes to mind? To me its the legal age limit of when teens should be able to drink. Having it lowered is controversial because according to prior experiences , data shows that younger age drinking is well known for its fatalities. According to Mothers Against Drunk Driving (MADD), on one of the most popular prom nights in 1999, as many as 62 percent of the traffic deaths were alcohol-related (). The most importantRead MoreThe Problems of Underage Drinking Essay526 Words   |  3 PagesThe controversy of underage drinking has been a serious and difficult issue for many colleges, communities, and parents over the past several years. Fifty states in the U.S have already set their minimum alcohol drinking and purchasing age to twenty one. Yet many people, especially teenagers, oppose this legal drinking age and want it to be lowered. Nevertheless, the legal drinking age should not be lowered from twenty one to eighteen because of three main reasons. The higher minimum drinking age

The Baptism Debate - 2175 Words

Often held as a rite of passage and entrance into the Christian church, baptism is much more than just symbolic ritual. Baptism was commanded by Jesus Christ in the Great Commission recounted in the book of Matthew. Even though we are simplistically called to be obedient by being baptized the Christian church has long debated the aspects of this ordinance. Denominations are divided on the basic meaning, types and modes of baptism even two thousand years after the founding of the Christian church. Just as the other ordinance, the Lord’s Supper, congregations find themselves at odd with tradition, biblical interpretation and even individual understanding. However, the simple message of this awe inspiring act can be explained out of the†¦show more content†¦Thereafter, infant baptism became the norm.† (Hammett, 2005, pg 269) Three arguments are often used in support of infant baptism. The early church used the idea of household baptisms mentioned in the book of Acts to support that entire families were baptized for the acceptance of faith by the parents of the household. Other historians point to the Gospel encounter of children being brought to Jesus for blessing and for Him to pray over the children. The last support can be found in the need of an act of covenant being established as it once was in the Old Testament. In the time of Abraham young boys were circumcised as a sign of the convent. In the New Testament infant baptism was used as that sign. (Hammett, 2005 pg 269-270). Each of these were steeped further in tradition than biblical basis. The New Testament points more specifically to believers’ baptism rather than infant baptism. As stated earlier, baptism is a symbolic act of obedience representing a choice of salvation through Jesus Christ. It is unreasonable to think that an infant would be able to make such a choice by itself. The parallel of Abraham’s covenant is also misapplied. Hammett points out, â€Å"As circumcision was applied to Abraham’s physical seed under the old covenant, so baptism is to be applied to Abraham’s spiritual seed under the new covenant. But the spiritual seed of Abraham are thus of faith, which means that believers should be baptized, which, they wouldShow MoreRelatedThe Baptism Debate Essay3011 Words   |  13 PagesLIBERTY UNIVERSITY THE BAPTISM DEBATE A RESEARCH PAPER SUBMITTED TO PROFESSOR MARSHALL WICKS, PHD IN COMPLETION OF THE REQUIREMENTS FOR THEO 350-B02 BY RANDY WILSON LYNCHBURG, VA MAY 28, 2011 Introduction The debate over baptism has become one that encompasses so many areas. Where most theological discussions are concerned with a primary topic, baptism debates consist of many. Debates on the purpose of baptism, the benefits of baptism, who baptism was designed for, andRead MoreIntroduction. Historically, Baptism Has Not Been Understood1659 Words   |  7 PagesIntroduction Historically, baptism has not been understood to be an optional practice. It is commanded by God. But there has often been disagreement about whom baptism is for, how it should be done, and why it is significant. This debate has divided Christians over the years, and it is mainly focused on what the purpose and merits of Baptism are; of whether baptism should be only for adults or infants as well; or on the correct mode of baptism. As any debate, there are two sides to each area. WeRead MoreIs Baptism Essential For Salvation?949 Words   |  4 PagesFor centuries, Christian believers have debated the importance of baptism to the believer’s faith. Denominational splits have occurred, debates have been presented, but the question still remains, ‘Is baptism essential for salvation?’ Today, as the Churches of Christ have started a shift away from the formerly held traditional practices of their founders, the debate has reached a new level of importance. To the beli ever, this question is not simply one which only affects present understanding, butRead MoreThe Holy Spirit Of St. Basil1292 Words   |  6 PagesThe Holy Spirit has been a topic of discovery, and debate far much longer than people realize. The Holy Spirit has been influencing people in the Bible, but also in the 4th century. The Holy Spirit like today was a topic of debate even in the 4th century. St. Basil the Great was a man of God who wrestled, defended, and lived by the Holy Spirit. St. Basil was born in Caesarea of Cappadocia in 330 where he was born into a large family, some who were also honored among the saints (Online Catholic).Read MoreThe History of the Anabaptists Essay883 Words   |  4 PagesMenno Simons (1496-1561). Anabaptists comes from the gospel of the Mennonites and those who felt that baptism should be valid with the confession of people not being baptized. A person must have been baptized because it was Scripture and weren’t allowed to fellowship unl ess otherwise done. They thought that since Jesus was baptized when he was an adult, the same should apply to everyone else. Baptism and communion was a symbol of faith, and wasn’t meaningful unless the person was of the faith. UlrichRead MoreWhat Was Ambrose s View On Free Will And Grace?1507 Words   |  7 Pagespractices, Ambrose seemed to believe it to be until baptism. Font of Life by Gary Wills includes baptisms performed by Saint Ambrose. As discussed in class, several were performed near the persons’ time of death in order to guarantee a cleansing of sins and thus a pathway to heaven. Throughout my research I found nothing about Ambrose baptizing infants, therefore I would assume he does not believe strongly in original sin. According to Wills after the baptism, â€Å"Ambrose washes each neophyte’s feet.† (WillsRead MoreQuestions on Christianity Theology1408 Words   |  6 Pagesto wrestle with. The topics I have trouble fully understanding are the views of baptism, the elect, security of salvation, and the roles of women in the church. The first topic I have wrestled with is adult baptism versus infant baptism. I grew up in the reformed church, so I was baptized as an infant. When I was in fourth grade my family began attending a Wesleyan church, where they practice adult baptisms. Baptism involves identification with Christ in His death and resurrection. It is a publicRead MoreMartin Luther And The Protestant Reformation1655 Words   |  7 Pagesman. Luther noted in his Address to the Christian Nobility of German Nation that he was opposed to the idea that only the papacy is competent to expound Scripture (Spitz 338). During the Leipzig debate Luther pointed out that the popes and councils had often contradicted one another (Spitz 337). The debate led to increased radicalization and caused Luther to question fundamental points of the Church and institutions. Eventually Luther declared at the Diet of Worms that he could not trust the papacy’sRead MoreWhite People At The Beginning Of The 17th Century997 Wor ds   |  4 PagesBlacks, Indians, and other races separate from white people begs the question: What part of human nature incudes a definition of race and a separation based on race? Human race is a debate that shows no sign of being resolved. The more that we know of the genetics of human differences, ironically, the more fractious the debate seems to get, and the more entrenched the various positions seem to be of skin color. The reality remains alive, so will profound differences in black and white Americans understandRead MoreThe Powerful Gifts Of The Holy Spirit1489 Words   |  6 Pages The adversary causes plenty of division within the church over many issues. One debate in particular is the charismatic gifts of the Holy Spirit. Fortunately, it’s not the argument of whether or not the charismatic spiritual gifts were part of the first century. However, the major issue at hand is whether or not the charismatic spiritual gifts are still used in today’s church, or not? There are many beliefs of charismatic gifts, based off denominational sectors, church affiliations, personal

Globalization And Competitiveness The Impact On Future...

Globalization and Competitiveness: The Impact on Future University of Alberta Bcom Graduates Nickia Kwan 1468914 University of Alberta Globalization and Competitiveness: The Impact on Future University of Alberta Bcom Graduates Globalization continues to impact how countries connect with each other. This impact can clearly be seen in changing social, technological and economic spheres. As globalization continues to expand its influence, it results in greater international competition that that increases profit margins of corporations, but, simultaneously continues the exploitation of marginalized workers. There are many implications of globalization such as ethical responsibility, the winners and losers of globalization, and the opportunities and threats that occur as a result. Due to globalization, University of Alberta graduates will have to contend with the challenges of increasing competition in the work force that result from the increase of interconnectivity. Ethical business practices apply to the conduct of a business’s operations which requires them to be accountable in judgments that affect their operations. However, ethical behavior and corporate social responsibility can sometimes be distorted when a company chooses to compromise their ethics for economic gain. Globalization of world economies had led to an ethical dilemma as a result of an exploitation of outsourced labour. The responsibilities of morality and ethics are left to individuals

God s Life With Believers And Non Believers - 987 Words

It is always a blessing to have the opportunity to share all God s marvelous works in my life with believers and non-believers. I believe that every Christian should examine their hearts and return to the roots of salvation through Jesus Christ. This autobiography gives me the liberty to review my shortcomings and Christ’s victories through me walk. As I review His transformation in me, I be in a deep enamor adoration for my sovereign God. He is the potter, who gradually mold me into His effective servant and continue to use me to serve His kingdom. I am grateful that He loves me conditionally and does not hold my shortcomings against me. Here is a testimony of God’s correction and my submissive to the Good Shepherd. I was born Jennifer Irene Scott at my Tampa General Hospital in December 5, 1970. Since my adolescence, the Scott family regularly attended Holy Trinity Lutheran Church in Florida. My family established residence in a middle class neighborhood near the downtown Tampa Bay area. My Christian parents strived to follow all the fundamentals of a completely Christ-centered household. My parents encouraged me to regularly study the Bible and always seek counsel from God through prayer. On many occasions, my parents conveyed to me to seek positive potential in all individuals. In 2001, I began to encounter a rather turbulent and difficult period after my father passed away because of congestive heart failure. I attempted to reduce the negative effects of theShow MoreRelatedA Disconnect Between The Pew And The Mundo1102 Words   |  5 Pagesthe church today is reaching this culture. It s very difficult for the church to tell this secular culture about Jesus Christ. So the question is what types of practices we can use to get the message of Jesus Christ out to the world? The Practical Tips There are things that preachers do that cause for there to be a disconnect between the pew and the pulpit. We make mistakes in the pulpits that create a wall between the non-believers and the believers. The wall is also established between the pulpitRead MoreThe Argument From Religious Experience1460 Words   |  6 PagesArgument from Religious Experience The argument for God, based on personal Religious experiences, is an argument that cannot be refuted by others. While others may not have the ability to prove the existence of God, through another’s experiences, they also cannot disprove this existence. A person’s personal experiences are something that no other person can determine, nor argue. My experiences are my interpretations for the occurrences within my life, therefore, another person cannot determine whatRead MoreChristianity, By Clive Staples Lewis1657 Words   |  7 PagesChristian apologist, divides the novel into 4 different section. Each book emphasizes the struggles he has faced and overcome as well as personal life lessons he has learned. The first section, Right and Wrong as a Clue to the Meaning of the Universe focus on moral law and the law of nature. Christians Believe, second section, corresponds with his life because Lewis has had many interviews defending his faith and studied the Bible thoro ughly. In the third book, Christian Behaviour. It talks aboutRead MoreThe World Trade Center And Pentagon Attacks1050 Words   |  5 Pagesfull of grace and truth.† There are many versions of how people interpret the coming of Christ. First, there are the believers, Christians who would sacrifice all things for the world to be saved. Next, the non-believers, the people that bring science into explaining away the scripture. Lastly, the way I believe and the differences God has made in my life. Believers, non-believers, and my belief will be explored. In the seventies, I learned of a San Diego student who burned himself to death in protestRead MoreChrist in Discipleship1731 Words   |  7 Pages DSMN 500: Discipleship Ministries March 27, 2014 The definition of a disciple is â€Å"One who accepts and assists in spreading the doctrines of another, as one of the twelve in the inner circle of Christ s followers according to the Gospel accounts.† Discipleship means nothing without Christ being the central focus. It is crucial that Christ be the central focal point for all Christian discipleship. There are many ways to disciple someone, but thereRead MoreThe Influence Of The Church1369 Words   |  6 PagesThe Church in Our Country Today: Impacting A Nation: The Influence of The Church in Our Country Today. In 1 Corinthians 10:31, Paul states the position of the church best: â€Å"So whether you eat or drink, or whatever you do, do it all for the glory of God.† This scripture is an accurate depiction of how the church teaches its followers. Observing the mechanics of how our nation runs, a person can see that religion is the fabric that touches each facet of our country. Three areas where the influenceRead More organized religion Essay587 Words   |  3 Pagesa prominent topic and has influenced and shaped all people’s lives. There have always been believers and non-believers. Since the beginning, non-believers have been persecuted by inquisitions, prosecuted by witch trials, and murdered by stoning and crucifying for even questioning the â€Å"truth† about a supreme being and supposed crimes against that being. Religion had a purpose in earlier times to explain life, but today science provides more concrete answers. Religious beliefs are old and outdated andRead MoreThe Theology Behind The Suffering of Job Essay1345 Words   |  6 Pagesupright, fearing God and turning from evil† (Job 1.1). In rapid succession, howe ver, Job experiences numerous calamities. His livestock, servants, and children die, disease ravages his health, and his friends and wife become discouragers. Job wrongly believes in the retribution principle: â€Å"If a person is righteous, he will prosper; if a person is wicked, he will suffer.† The tremendous grief, loss, heartbreak, and discouragement cause Job to question his faith. Believers and non-believers alike areRead MoreEssential Elements Of The Christian Worldview Are Faith,1589 Words   |  7 Pagesfundamental to Christ’s teachings and also reflect my own worldview. These four elements are an integral part of a Christian believer’s life and defines our relationship with God. The fourth element, Living in Christ, is comprised of many sub-elements like praise, prayer, and bearing witness. These sub-elements could be described as fruits of a Christian’s believer’s daily life. Too much of the Christian worldview’s attention is focused on reconciling the Bible with science and archaeological discoveriesRead MoreRomans Christian Worldview Essay933 Words   |  4 Pagesonly a letter to the Gentile church in Rome, but also a great introduction to the Gospel for anyone, believer or non-believer to get a starting point from which to form a world view. Paul is clear from Romans 1:3-5 states that Jesus is the Christ, the Messiah, and the Son of God. Within the first chapter of Romans, Paul is clear in that God’s wrath is on the whole earth, believer and non-believer. Romans 1:20 states that God’s invisible attributes, eternal power and divine nature can be seen in the

Channels of Communication Get Free Solution Online

Question: Write an essay on how defects in channels of communication can affect customer satisfaction. Answer: Title An investigation into how defects in channels of communication can affect customer satisfaction. Rationale of the research Majority of the companies experience low level of customer satisfaction due to the disruptions within the channels of communication of the organisation. The service delivery is delayed due to communication gap between the agents and the managers within the organisation.Thus, the researcherhas focused on this particular research variable in order to evaluate the level of interconnection between customer satisfaction levels and the channels of communication. The defect in channels of communication between the employees and the senior management levels creates a non-congenial working environment within the companies. Thus, if the employees are not satisfied with the communication levels within the organisation they will not have the proper information about the type and the nature of services they should provide to the customers. The customers and the employees within the organisations have a direct link with each other. Thus, disruptions in the communication channels will disrupt the whole process if customer satisfaction levels. About ICTS International Consultants On Targeted Security (ICTS), is a security company that supplys its services in various forms, in its aviation service it is identified that often there are delays in channels of communication, from the agents to mangers, which reduces efficiency, thus risking the chances of customer dissatisfaction. Therefore, the two variables that will study will be channel of communication and customer satisfaction. Rodriquez (1992) suggests that channels of communication are formal and informal ways that people communicate with each other. In addition, Bisen and Priya (2009) identify that the success of a company is largely based on how effective they are at conveying relevant information both internally and externally with partners, contractors and most importantly clients. Therefore, it is relevant to explore, how channels of communication can affect the ways the company fulfill the needs of their customers. Significance of the research This research is significant because it will provide an evidence base, backing up the relationship between communication channels and its affect on customer satisfaction. As a result this would aid the implementations of new strategies and guidelines at ICTS to promote effective intra and inter organisational communication; with the aim of improving customer experience and satisfaction. These guidelines will hopefully support all staff at ICTS in understanding why good communication is important and how best to utilise the available channels. Bisen and Priya. (2009), identified that a companys survival is largely based on its ability to communicate with all those involved throughout their various channels of communication. They also add that a company has no future if their current customers are not fully satisfied, which would ultimately affect their ability to gain new customers. Moreover, this research will be beneficial personally, as it will provide an understanding of how to effectively communicate to achieve customer satisfaction in my personal business endeavors. Research Aim(s) and Objectives Aim The main aim of this research will be to assess the various channels of communication to provide effective customer satisfaction at (ICTS), International Consultants On Targeted Security; their address is South Block, Entrance D, Tavistock House, Tavistock Square, London, WC1H 9LG. Objectives To assess the various channels of communication used in ICTS. To evaluate perception of customer satisfaction. To analyse ways in which channels of communication has advantages and disadvantages in satisfying customers. Research questions The following research questions are asked to ensure that the objectives and aims identified above are acquired. What are the types of communication channels used in ICTS? Are these methods of communication perceived to be effective? How does communication at ICTS affect customer satisfaction? Literature Review Literature Review This critical review of the literature will seek to elicit an understanding of communication theories. In addition to this, an understanding of theories and concepts underpinning customer satisfaction will be analysed, this will be done through analysis of contemporary and classical literature. Machi and McEvoy (2012) states that the purpose of a literature review is to gain an understanding of a chosen topic. Dawidowicz (2014) adds that this is done in a systematic way to exam the available knowledge, ultimately to provide a comprehensive and objective perspective of the subject. A literature review offers an awareness of the current knowledge in a subject, which provides a researcher an understanding of the deficits in the knowledge in a particular area of research, thus aiding, the choice of research questions, aims and objectives. Ultimately with an adequate examination of current knowledge and the deficits of knowledge, and researcher based on these; the subject that is being researched, will be richer. This critical review of the literature revealed there is a vast amount of information available relating to the two identified variables, which is a positive thing for this study as there is a girth of knowledge available. One of the emerging themes through the search of the literature in relation to customer satisfaction is the way it is measured, which provided varying tools of doing this. In relation to communication the emergent themes that arose were that of communication within the organisational structure and the theories that underpin it. There have been attempts through this review to relate the two. The purpose of this review will be to gain evidence based knowledge and understanding for the benefits of this purposed research into the relationship of customer satisfaction and channels of communication and its importance to an organisation, their employees and customers. Literature pertaining to concepts, theories and methods relevant to the variables will be reviewed from r esearch journal articles and textbooks. The literature will be appraised and the relevance of the literature to the research will be identified. customer satisfaction measurement Through the search of current literature such as research article and textbooks, one of the most common emergent themes is that of the measurement of customer satisfaction and loyalty. From this it can be surmised that itis an important element of business operations. Oliver, (2010), identifies that the industrys perception on customer service is that of ensuring the customer is happy. Once this is achieved, the natural consequence of this would be good customer reviews, which is a major method of low cost advertising as it is done via word of mouth. A perspective that Bisen and Priya, (2009), also reiterates in their literature. They argue that without satisfied customers a business has no future, resulting from poor reviews something that could reduce a businesses profit and chances of gaining of new customers.Szwarc, (2005) conquers and adds that there is growing evidence suggesting that there is a clear relationship between customer satisfaction, customer loyalty, and business profits. In Vavras, (1997) book on improving customer satisfaction, there is an identification of five theories involved in the measurement of customer satisfaction, explaining that there are five different types of a customers perceived experiences of customer satisfaction. This gives into the different factors that affect the customers satisfaction, which could aid as a guide in developing practices relevant to a business that would meet the needs of the customers effectively. In the 1980s after and worldwide economic downturn, business organizations began, examining how to cut cost whilst maintaining and gaining new customers. In this global pursuit, William E Rothschild of the United states general election corporation surmised that customer service was not only to maintain a support for business, but as a key strategic business tool (Szwarc2005). An example of this is seen in the home appliances stores that provide insurance for their products, the aim of this strategy identified by Szwarc (2005) is that it provides an extended service for customers, maintain their satisfaction whist keeping control of the servicing network, ultimately giving them an increased control of the market. With this in mind, this example is of relevance to the current research as it provides evidence based rationale, as to why maintaining customer satisfaction is of importance. How customer satisfaction and loyalty is acquired and maintained is an important factor that business executives and managers need to get an understanding of, if they want to be effective andefficientinmaximizing profits. The measurement of customer satisfaction is an important strategic approach. Both Szwarc, (2005) and Grigoroudis and Siskos, (2010), mentioned that customer satisfaction is identified as important aspects of a business, worthy of measuring as it is a marker for the success of the business. In a Phenomological research carried out by Kang and Park, (2013), they assessed customer satisfaction by analyzing on the sentiments of the customer reviews. This was done through a two-part research. The aim was to gain a more in depth understanding ofcustomersexperiences. The method of data collection was triangulated for reliability purposes. Data was collected through customer reviews on the Internet; the sample section was a snowball sample. Data analysis was carried out, with text mining and to triangulate the data, an empirical study was also carried out on customers views and the major themes that arose. From the text mining specific words demonstrating thecustomersreviewedsentiments towards the product was created, from this, a graded dictionary with the use of VICOR, a Multi-criteria decision making method (MCDM0 was compiled. The use of this dictionary is not only to measure and evaluate customer service but to also understand the feelings of customer. This research and t he resulting sentiment dictionary would be helpful as it can be a useful tool for businesses to use when measuring the level of customer satisfaction, as it would aid in a morein-depthunderstanding of the customers fellings. Not only is this helpful in business market research, but also for this research as it could aid in the analysis of the data received from in depth interviews of staffs perception of customer satisfaction. As identified by Bisen and Priya, (2009) there is a direct effect on a business if a company has quire a low level of customer satisfaction. In a quantitative study carried out by O'sullivan and Mccallig (2012), there was identification that there is a clear relationship between customer satisfaction and earnings. The findings of the research determined that there is a major relationship between customer satisfactions and earnings, of the company. Which gave arise to the discussion that executive and managers need to invest in ensuring customer satisfaction is both achieved and upheld. Communication in business organisation function and structure The fundamental theory underpinning all communication models and theories is that of Shannons (1948), Mathematical theory of Communication cited in Hartley and Bruckmann (2002). It explains that the process of communication contains the components of. What is important about this model is that it identifies the various components, the one most relevant to this research is that of a channel, or a medium in the communication process, he identifies it as a mere medium in the transmission of the message from sender to receiver, although, this component appears quite meager, if distorted or disrupted in any way, there will be an affect of how or if the message is received. In a study by Keyton and Caputo et al., (2013), they carried out an online survey, of 313 people who worked in various organizations, the questionnaire was designed to discover what were the most common verbal communication behaviors used in the work place, a list of the top ten most frequently identified behaviors were compiled. What is significant about this was the first four in order were listening asking questions discussing and sharing information. From this information, communication at work efficacy was created, giving rise to identification of what is the most effective communication behavior used within the work place, what the result showed was information sharing was the most effective of all the identified behaviors. In relation to this research this supports the notion identified that without effective channels of communication with in the work environment, relevant information will not be passed around the organization, therefore inhibiting the companies efficacy in meeting their targets, ultimately leading to customer dissatisfaction. Hartley (1993) model of communication, cited in Hartley and Bruckmann (2002), is used to describe how interpersonal communication works, that it is not just linear like Clampitts arrow model cited in Hartley (1999), but it is a two way process. This is of particular importance when considering the importance of communication within the context of organisational structure (Rcn.org.uk, 2004). According to Guffey and Loewy, (2010), the channels of communication used in businesses today interpersonally, business to business and to its customers is heavily technology base, with the use of instant messaging and emails, communication is now a more rapid process, however, it still needs to be effective to maintain a beneficial relationship within and without the organization. Edgar Shein (1991) cited in Hartley and Bruckmann (2002) suggests that there are three levels of organizational structure in communication, Level one is defined at as the artifacts level and the cultural norms. Level two encompasses the exposed values of the organization, usually found in the mission statement. Level three is defined as the take-for-granted stage, which is defined as the acceptable practices within the organization, these however are contrary to the mission statement, whereby the organization claim to value and support employees, however does not, which can cause tension. When considering the importance of communication within the organizational structure, Buelens, Sinding and Waldstrom (2011), uses Abraham MaslowsHierarchy of needs in identifying the importance of motivation in causing staff to reach self actualization, this is met through valuing staff at all levels particularly lower level staffs, opinions and inputs into, business activities. With staff having arrived at the self actualization through job satisfaction, therefor motivation to complete all relevant tasks will be high thus, the way the interact and treat customers will also be affected for good, thus leading to good customer service and customer satisfaction, BuelensSinding and Waldstrom (2011), identified that in the mathematical model of communication, within each component there can be barriers. There was identification of the kind of barrier that could be encountered in the choice of medium used, an example was illustrated as a staff member using a phone to call a customer to inform them of new available products and services and on several occasions without successfully contacting the customer, as a result the customer was not informed of products available to them. This example has a dual relevance for this research, because it highlights that the choice ofchannel of communication is important in getting the message delivered, additionally, the choice is also of importance as it could define weather or not important information is relayed to customers, which could affect there level of satisfaction with the business. Additionally in an article by Wei, Franwick and Tao et al (2011), there is identification of channels of communication and the types, for example, impersonal and interpersonal communication channels, which are used in organizations to ensure information is passed between relevant people. There is however a lack in the literature revealing the relationship between the two variable identified, additionally there is also a lack of research regarding the types of communication channels used in organizations, which limits the evidence based knowledge of what are the most effective means of interpersonal communication, which is one of the objectives of this paper. Mason and Leek, (2012), pp. 319332, identified in their research, that there are different communication methods used during different times in a business to business and interpersonal relationship. In their observation of actors whom had been placed in different time environments, there was identification of what types of communication methods were adapted. The result of their observational study and there quantifying of the information was a theoretical model of what communication methods are to be used at each time in a business interaction. With this is in mind this model can be used to recommend specific communication methods and channels, used in various interactions that would then aid in improving business standards performance and ultimately customer satisfaction. The review of literature relating to customer satisfaction and channels of communication provided an insight of the girth of knowledge available relating to the two. Emergent themes relating to customer satisfaction included varying methods of measurement, which is beneficial as it could provide tools to use in the proposed research to measure customer satisfaction perceptions, although there is girth of this information available, it can be limiting as to choose which method is best would be complex. This in itself could be identified as a possible area for future research. The review of channels of communication provided, both contemporary and classical theories and concepts that provided a theoretical understanding of its process and its importance both to organizations an to the proposed research to which this literature review is carried out for. Methodology Research methodology is the systematic and theoretical analysis of the methods that are applied by the researcher to analyze the data collected from different sources.Thus explaining of the approaches and principles adopted by the researcher outlines the research methodology.Pawer (2004) states that methodology is important because stating the methodology of the research helps the readers to understand the method in which the research is conducted. Moreover, the methodology makes the research project valid and significant for others. Data collection Kothari (2004) states that primary data is newly collected data, whereas secondary data is data that is already collected and ready to use for the purpose of research. Mooi and Sarstedt (2011) agree and identifies that primary data is collected through, interviews, focus groups, experiment and surveys. The major advantage of using primary data is that the researcher can specifically tailor the data suiting to the needs of the researcher.Mooi and Sarstedt (2011) also add that the type of data collection method is determinant on the research design. Therefore, for a quantitative research design, surveys and experiments are commonly used and for a qualitative design interviews, observations and focus groups are used. The researcher in the research focuses on face-to-face survey method for the purpose of primary data collection.Dattalo (2007) opined that face-to-face survey gives the opportunity of getting reliable and accurate answers from the respondents Moreover this method gives the researcher the opportunity to apply accurate screening over the selection of respondents, capture their emotions and behaviors and keep their focus on the research questions. Sampling techniques Bent (2012) commented that following of simple random sampling methods would give the researchers the opportunity to select a suitable sample from among the overall population. In this method, each individual is chosen randomly and entirely by chance and hence, each individual has the probability of being chosen. The researcher here will use the simple random sampling method because it is an unbiased method of survey. The researcher here selected the employees of ICTS in order to understand the effectiveness and the defects in the present channels of communication within the company that are affecting the customer satisfaction levels.The total sample population is 400 out of which the researcher has selected a sample of 25%, which makes the total sample size for this research project 100. Research ethics Walton (2014) suggests that maintenance of ethics within the research process is of utmost importance since it provides the backbone of the research project. The researcher here has maintained honesty and integrity throughout the research process and has tried to acquire data, which are as accurate as possible. As per the norms of the Data Protection Act 1999, the researcher has also ensured the respondents that their personal information and their responses will be kept confidential and they will be strictly used for academic purpose only. Researcher also confirmed that anonymity and secrecy should be maintained with respect of the views of respondents. The researcher in order to prevent any dislocation of the information and responses decided to delete all data from the computer after the research has been completed. Research resources The research resources that are required for the completion of this research project are namely the necessary stationery like paper for questionnaire, printer for the printing purpose and binding charges of the questionnaire. Apart from that the researcher also used the Internet and the computers as a part of their resource. Particulars Amount ($) Stationery 150 Binding charges 100 Paper charges 120 Transport cost 350 Total cost 720 Research limitations The researcher will face different barriers while conducting the project. Here are some of the outlined barriers that the researcher faced while executing the project namely: Time limitation: the researcher being a student faced time limitation and did not have enough time no analyze and work on a large sample size. Budget constrains: during the tenure of the research, the researcher faced financial problems because the researcher was required to sustain high costs. Data summary sheet The data summary sheet is the blueprint of the primary data record of the research project. This sheet showcases the responses and the percentage of the responses along with the primary close ended questions which have been recorded in the excel sheet so that the reader gets a fair idea about the research data that will be analyzed in the following chapter. Editing Once the data has been collected Zikmund, et al (2012) states that the raw data collected from the survey needs to be analyzed for any errors in the way the questions were answered, any errors in the questions themselves, omissions, all of importance because they have an affect on the validity of the statistical data that would be generated from this information, this is the process of editing. Coding In addition Briley and Moreland (1998) identify that the data then needs to be presented in a way that is easy to analyze and made sense of. This is usually tabulated coding is the method used to structure the data in an easy to analyze format. For this data the information was inputted in a word excel spreadsheet, whereby each question was inputted and the responses of each respondent was given a number and the answer was also given a number and inputted. From this, the significant questions that best reflected the research questions aims and hypothesis was presented in a pie char to show how the sample population answered comparatively, this method of presenting the data is adequate for, as Wilson (2014) identify that pie charts are simple means of presenting proportional differences and are color coded to aid in the identification of categories, and in this case it is answers. (See Appendix 2) 7. On a scale of 1-5, how would you rate the communication between managers and operational staffs? Options Total respondents Number of responses Percentage of responses 1- Excellent 100 29 29% 2- very Good 100 27 27% 3- Good 100 27 27% 4-Fair 100 10 10% 5- poor 100 7 7% 8. Do you agree with the current communication methods being used in this company Options Total respondents Number of responses Percentage of responses 1- yes 100 38 38% 2- no 100 62 62% 9. Please indicate the channel of communication frequently used by managers and which one you prefer? Options Total respondents Number of responses Percentage of responses Verbal Communication 100 15 15% Written Communication 100 13 13% Non-Verbal Communication 100 8 8% Electronic Communication 100 64 64% 10. Communication flows across the operation adequately from department to department? Options Total respondents Number of responses Percentage of responses 1 = Strongly Agree 100 30 30% 2 = Agree 100 18 18% 3 = Neutral 100 28 28% 4 = Disagree 100 15 15% 5 = Strongly Disagree 100 9 9% 11. Management takes timely and appropriate follow-up on communication received from customers? ( Options Total respondents Number of responses Percentage of responses 1- likely 100 30 30% 2- sometime 100 35 35% 3-unlikely 100 30 20% 4- never 100 5 5% 12. What is the importance of customer satisfaction to you? Options Total respondents Number of responses Percentage of responses 1-very important 100 45 45% 2-important 100 30 30% 3-unimportant 100 10 10% 4- totally unimportant 100 15 15% 13. How often is the method of communication reviewed within the company? ( Options Total respondents Number of responses Percentage of responses 1 - weekly 100 20 20% 2- monthly 100 15 15% 3- quarterly 100 30 30% 4- yearly 100 15 15% 5 - never 100 20 20% Gantt Chart Gantt charts were made to maintain a track of all tasks in a project, by keeping on top of the project from start to finish of each task.Henry Gantt developed and published what we know as a Gantt char in his book Organising for work(1919). McKay, Viers (2004) identifies that the aim of this was to produce a graphical tool in tracking planned work. Bryman and Bell (2011), states that a gnat chart is a graphical demonstration regarding the tasks required to be completed in a project and the time line towards completion, usually bike up into intervals of period of time such as months or days. Below is a Gantt chart for this research project. Main activities/ stages Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Topic Selection Research proposal completion Data collection from secondary sources Creating layout and research design Literature review Formation of the research Plan Selection of the Appropriate Research Techniques Primary data collection Analysis Interpretation of Data Collection Findings of the Data Conclusion of the Study Formation of Rough Draft Submission of Final Work Bryman and bell (2011), does identify that there are some deficiencies in the gantt chart. One, that was also encountered in its y=use for this research is that it does not identify the dependencies of tasks on each other. What was encountered with this project was the literature review was completed after the completion of the questionnaire, thus the questionnaire was not completely informed by the literature review, thus reducing the efficacy of the questionnaire. This however is a human and operational error, as the gantt chart was not followed as instructed. Nonetheless, if there was some identification of the dependency of each task on the other then there would have been an increased chance that the questionnaire would have been better informed and constructed. Data analysis and interpretation Ross (2010) commented that there are generally two data analysis methods namely quantitative and qualitative data analysis techniques. For the primary data analysis, the use of quantitative data analysis technique is relevant and for secondary data, the qualitative analysis is relevant. In this research, the researcher will use the quantitative data analysis and with the help of statistical analysis, methods will evaluate the responses of the employees. Data analysis and interpretation Hair et al (2011) suggest that the purpose of a data analysis and interpretation, specifically in business, is to use the data to assist decision-making to aid that the data needs to be converted to knowledge. Thus in quantitative research, the data is analyzed for relationships analysis between the figures. Equally Zikmund et al (2012) identify that interpretation of the data is identification of what the data means in terms of the functioning of a business. Zikmund et al (2012) also identifies that from a managerial perspective, the qualitative data, has significant implications on how they are to make changes to enhance or develop their business operations. This is of significance, because although the research carried out was quantitative, findings were abrupt and as will be discussed further, this suggests a more in depth analysis of the attitudes and other psychological and influences at work would be beneficial. In quantitative research Hardy and Bryman (2009), suggest that the data analysis is heavily influenced by the literature. The literature, thus guides the way in which data is analyzed and the correlations that are observed. Equally, Hardy and Bryman (2009), also suggest that the identified emergent themes in the literature also aid the development of the research questions, thus highlighting the importance of relevant literature to the guiding and influencing of quantitative research data analysis. There is identification by Hardy and Bryman (2009) that analysis of data highlights the variations in a sample and explain how these were produced. The use of statistical analysis enables this to be done. Herbs and Coldwell (2009) identify the various statistical analyses that can be used in data analysis as descriptive. These methods used are descriptive and interferential statistics. Usually presented in numerical or graphical. Peck, Olsen and Devore (2011) define, descriptive statistics as the presentation of data in a graphical or numerical format, that is easy to read and make sense of, and interferential statistics as making a generalizing from the sample population regarding the population on a whole and measuring the reliability of that generalization. Thus in this research the descriptive statistics was presented as pie charts which described how the sample population answered the questions on the questionnaire. Where as Bart et al (2012) identify the use of interferential s tatistic as the generalization of a population based on the analysis o the sample population. One method of interferential statistics used in this study was the use of hypothesis testing or significance testing. This is the use of a statistical formula to identify the significance in the relationship of the identified variable within the research.

Explore the Ways in which Shakespeare makes this a Dramatic and Moving Ending to the Play Essay Example For Students

Explore the Ways in which Shakespeare makes  this a Dramatic and Moving Ending to the Play Essay For some, the most satisfying love stories are those that end in happy ever after. Shakespeare however has presented us with an extremely heart-breaking close to his play surrounding two young lovers. The extract beings with each family beginning to cast the blame for the tragedy on each other. The Friar however steps forward and explains the circumstances which have led to the deaths of their tender children, whose only sin was to have loved. After this, the Prince says We still have known thee for a holy man which suggests that he thinks Friar Lawrence should only be known as a holy man, and really that the Prince himself is not interested in listening to the Friars recall of events. Therefore, the Friar almost ends up talking to himself, as a sort of soliloquy. As Shakespeare makes Friar Lawrence do this, and reveal his thoughts without addressing the audience, he increases the dramatic effect and makes the moment a very moving one. Within this soliloquy, a variety of ways are used to add to the effect and to make the ending a memorable one. For example, Friar Lawrence says: We will write a custom essay on Explore the Ways in which Shakespeare makes  this a Dramatic and Moving Ending to the Play specifically for you for only $16.38 $13.9/page Order now Miscarried by my fault, let my old life Be sacrificed, some hour before his time, Unto the rigour of severest law. (Act 5, Scene 3, Line 267-269) In this quotation, we are able to see how the Friar offers his life in atonement, adding to the dramatic effect as this is such an unexpected and extreme thing to do. Balthasar then presents the letter Romeo had given him for Montague. The Prince reads it and discovers the Friar to be truthful. The Prince acknowledges the Friars benevolent intent and instead lays the blame for the deaths squarely on Montague and Capulet for their longstanding quarrel: Where be these enemies? Capulet! Montague! See, what a scourge is laid upon your hate (Act 5, Scene 3, Line 292) He therefore decided to punish the feuding families for having brought this tragedy upon themselves by saying Have lost a brace of kinsmen: all are punishd. This again is a very serious and severe action, but it helps bring the play to a close and tie up lose strings, creating an emotional and moving atmosphere. The Prince also recognizes his own fault for not forcing an end to the feud before so many people died And I for winking at your discords too. This quotation not only shows that, but also shows how love has acted to teach society a lesson and how love has shown itself to be stronger than even the power of fate. This is one of the morals of the play, and is therefore a very dramatic and vivid quotation. The forgiveness and reconciliation of the Prince and the Friar in my opinion is one of the main ways in which the poignant and expressive feeling is set in this ending to the play. The extract continues with Capulet and Montague reconciling, by the shaking of hands O brother Montague, give me thy hand. Capulet is the first to offer his hand and in my opinion, the degree of effect which is created upon the audience from the final act will greatly depend on how it is performed. For example, the audience may be lead to feel strong agreement or disagreement with the way Montague and Capulet shake hands: has the feud really ended? Do they really mean it? This handshake action then leaves the audience to make a decision for themselves, the tension increases and pressure is built up, to create an overall dramatic effect. .ua415e042b4f40a0888920148b78555dd , .ua415e042b4f40a0888920148b78555dd .postImageUrl , .ua415e042b4f40a0888920148b78555dd .centered-text-area { min-height: 80px; position: relative; } .ua415e042b4f40a0888920148b78555dd , .ua415e042b4f40a0888920148b78555dd:hover , .ua415e042b4f40a0888920148b78555dd:visited , .ua415e042b4f40a0888920148b78555dd:active { border:0!important; } .ua415e042b4f40a0888920148b78555dd .clearfix:after { content: ""; display: table; clear: both; } .ua415e042b4f40a0888920148b78555dd { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .ua415e042b4f40a0888920148b78555dd:active , .ua415e042b4f40a0888920148b78555dd:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .ua415e042b4f40a0888920148b78555dd .centered-text-area { width: 100%; position: relative ; } .ua415e042b4f40a0888920148b78555dd .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .ua415e042b4f40a0888920148b78555dd .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .ua415e042b4f40a0888920148b78555dd .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .ua415e042b4f40a0888920148b78555dd:hover .ctaButton { background-color: #34495E!important; } .ua415e042b4f40a0888920148b78555dd .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .ua415e042b4f40a0888920148b78555dd .ua415e042b4f40a0888920148b78555dd-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .ua415e042b4f40a0888920148b78555dd:after { content: ""; display: block; clear: both; } READ: Life and Times of J.R.R. Tolkien EssayThe two households draw the play to a conclusion by deciding to raise gold statues of their children side-by-side in a newly peaceful Verona as a memory and a vow of reconciliation. The fact the statues are gold symbolises how important and special Romeo and Juliet are to their families and the future of Verona. Romeo and Juliets deaths reunited Verona and brought peace to its streets. Prince Escalus then brings the play to a close by almost summarising the events. He does this using rhyme, in a short six-line poem. More than half the play is set in rhyme and this gives the drama the quality of an extended dramatic poem. The first line of the poem, A glooming peace this morning with it brings is an oxymoron, adding effect and also adding to the idea of contrast which runs throughout Romeo and Juliet. The next line, The sun, for sorrow, will not show his head is again an important one, as the sun is personified to express how the story of Romeo and Juliet is so sad that the sun will not rise. It also conveys how the feud ends in darkness because the light belonged to the young lovers, and they are now dead. Romeo and Juliet have been immortalized as the models of true love, not because their tragic deaths resolve their parents conflict, but rather because they are willing to sacrifice everything, including themselves, for their love. That Romeo and Juliet must kill themselves to preserve their love is tragic. That they do kill themselves to preserve their love makes them transcendent. The most important thing to note about this final scene is how quickly the action moves. In just a few short pages, all of the characters come together and their individual fates are determined, providing an end to all of the problems Shakespeare presented throughout the play. This pace and fluency adds to the effect, and is helped by the rhyming and enjambment which also contributes towards the pace and flow of the play. A final stasis of hard-won peace is established in Verona, and the major conflict of the play has been resolved. Unfortunately, in most peoples eyes this resolution is not a happy one, but the final stasis shows hope for Veronas future thanks to its star-crossed lovers. In conclusion, I think Shakespeare uses a variety of ways to make this ending to Romeo and Juliet such a moving and dramatic one, including costumes, setting, characterisation and various language techniques. He does this so well, that even today many are still moved by the play. It is so emotional and inspiring that two composers, Prokofiev and Tchaikovsky both wrote music for ballets of Romeo and Juliet. This just proves: